Alcatel Omnipcx User Manual
A L C T E L Alcatel OmniPCX 4400 Section 4 - SBC Alcatel 4059 Section 4 - SBC Alcatel 4059 SUMMARY SBC Alcatel 4059 General information. General information. Reference to the other modules.
4 Installation - Hardware. Equipment required. 5 Installation - Software. PC configuration. Software installation procedure. Loading the software.
Uninstalling the application. Session opening procedure. 4.16 Management.
General Information. Parametering the attendant for the 4059 MAC application. Configuring display of incoming calls to the 4059 MAC application.
4.18 Customized management. General Information. Accessing the directory configuration menus. Configuring the LDAP directory. Configuring ODBC directories. Other LDAP and OBCD directory management operations. A L C T E L Alcatel OmniPCX 4400 Section 4 - SBC Alcatel 4059 SBC Alcatel 4059 General information 0A000AAEN SBC Alcatel 4059 General information Edition: 03 1.
General information The Alcatel 4059 MAC (Multimedia Attendant Console) terminal, also called SBC (Screen Based Console), is a Windows™ graphic application which is used to activate all the functions of an attendant console on a compatible PC. This application also provides the maximum level of comfort and user friendliness.
Alcatel Omnipcx Installation Manual
In addition, the simplified opening procedure provides multi-useraccess to the SBC application. Only the management and configuration of the screen is controlled by the individual user, as the installation data management is common to all users.
View and Download Alcatel OmniPCX Enterprise user manual online. Section - RSI. OmniPCX Enterprise Software pdf manual download.
- ALCATEL OMNIPCX INSTALLATION MANUAL, Installation, Programming, User Guide & Instructions Manuals.
- Alcatel OmniPCX Office. Your user-friendly telephone offers you. The features described in this manual and indicated with an asterisk (*) can only.
Thanks to the user friendliness of the multi-windowingfacility, the PC used need not be dedicated entirely to the SBC application. It may also support standard applications such as word processing and spreadsheet packages or PBX appllications such as the system management or infocenter.
For an incoming call, an attendant using any application may connect to the SBC application to handle the call. Note: the A4715 charging application is not compatible with the SBC application. The Alcatel 4059 MAC application has a specific Alcatel keyboard which improves the operation of the attendant workstation. The Alcatel keyboard is a PC-typekeyboard to which a set of function keys has been added. An audio handset may also be connected either on the right or left hand side of the keyboard. In addition to the features which are available on an attendant set, the SBC 4059 offers applications which expand the possibilities open to the attendant: - supervision of a list of devices, - use of system directories. The screen displays windows which feature: - information (BLF, programmable keys, status of the attendant set, etc.), - call handling, - user entry keys.
All the information relating to the subscriber is displayed on the screen, which enables the service provided to be used to the full. For instructions on how to use the screen, refer to the module Alcatel 4059 attendant console - Presentation. Warning: As of R4.2, installing more than 6 attendants (4059 or other) in an installation will modify the display windows on the attendant consoles during operation, the mode toggles from “counter” to “list”. As of R4.2, the number of attendants resulting in display modification can be configured in management as a threshold (from 1 to 20). A L C T E L Alcatel OmniPCX 4400 SBC Alcatel 4059 Section 4 - SBC Alcatel 4059 General information 2. Reference to the other modules SBC 4059 terminal is described in the following modules: - Installation hardware (see module SBC Alcatel 4059 - Installation - Hardware ), - Installation software (see module SBC Alcatel 4059 - Installation - Software ), - Management (see module SBC Alcatel 4059 - Management ), - Customized management (see module SBC Alcatel 4059 - Customized management ), - User manual (see module Alcatel 4059 attendant console - Presentation ).
A L C T E L Alcatel OmniPCX 4400 Section 4 - SBC Alcatel 4059 SBC Alcatel 4059 Installation - Hardware 0A560AAEN SBC Alcatel 4059 Installation Hardware Edition: 03 1. Equipment required - For releases prior to R4.1, a TA MAC ( ref 3AK 17095 AB) including a MAC/PC connection interface ( ref 3AK 27004 AB). As from R4.1, a TA MMK ( ref 3AK 17095 AC). An Alcatel MMK keyboard ( ref 3AK 17043 AB). A connection cable from the TA to the PC (MAC/PC cable) ( ref 3AK 17016 AB).
A connection cable from the TA to the PC (MAC/PC cable) ( ref 3AK 12314 AB). A UA RJ45 (8 pin) line lead to the system ( ref 1AB ). Connection For releases prior to R4.1, please refer to module TA-MAC (MMK V1) - Connection. As from R4.1, please refer to module TA-MMK (MMK V2) - Connection. A L C T E L Alcatel OmniPCX 4400 Section 4 - SBC Alcatel 4059 SBC Alcatel 4059 Installation - Software 1A560AAEN SBC Alcatel 4059 Installation Software Edition: 03 1. PC configuration The following is a list of the minimum equipment necessary to install the software: - a Pentium 400 or equivalent, - a VGA screen, - 4 Mb of RAM for the application, - 64 Mb of RAM for Windows 95 or NT with the application, - 15 Mb or more hard disk, - a CD-ROMdrive, - a mouse. The following software packages must also be added: - WINDOWS 95 or 2000 (release 4.014.9 or higher of the 4059) or WINDOWS NT 4.0 Pack 4 minimum, - 4059 software on CD-ROM.
The PC must have a serial communication interface (COM port) for the connection. Software installation procedure 2.1. General Information Reminder: before installation, the technician must connect as a site administrator. The Windows 95 or 2000 installation procedure and the Windows NT 4.0 Pack3 procedure are identical.
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The technician must: 1. Insert the CD-ROMcontaining the Alcatel software in the drive, 2. Then go to the CD-ROMwelcome page. Once this page is opened, double click on the icon to run the Setup program.
The RSI (Routing Service Interface) is an OmniPCX Enterprise interface for voice call processing which improves integration of the Genesys Suite in the OmniPCX Enterprise environment. The Ge- nesys suite is a CTI application for call centers that allows routing strategies for OmniPCX Enterprise incoming calls to be configured.
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The main services provided by the RSI are: - Routing calls to 'non agent' sets - Delivering calls to an available OmniPCX Enterprise call center agent (local, network or external) using CSTA call routing services - Connecting to voice guides and detecting DTMF transmissions for a given call - Presenting real-time and deferred data provided by the Genesys and Alcatel modules - Providing ACD capacities to telephony features. These services can be controlled either by the OmniPCX Enterprise, or by a 'Desktop agent' CTI application. Performing back-ups on the OmniPCX Enterprise CCD if the network goes down or when there is no Genesys server - Synchronizing the OmniPCX Enterprise RSI objects with those of the Genesys suite using a Two-Way Synchronization Server (SSBD). To do this, the RSI uses the advantages of OmniPCX Enterprise CCD agent features and the call routing, statistics, and customization capacities of Genesys solutions.